Specialist GBS Credit & Collections - Spanish Speaker adidas Porto HUB provides globally unified services to adidas employees, consumers and other users, based on standardized and automated solutions across different functions and markets. We leverage state of the art technology and encourage a human-centric and innovative mindset to continually raise the bar of the user experience. This is enabling us to drive operational efficiency, improved agility and better decision-making whilst reducing complexity in adidas.
Our mandate is to be the foundation for an agile and efficient company. This is our role to support adidas mission of being the best sports brand in the world.
We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce which reflects our consumers and communities. We champion individual uniqueness and cultivate a culture of belonging, so that everyone can create at their best.
Purpose & Overall Relevance for the Organization: The Credit and Collections team is responsible for performing daily activities such as dunning and collection, dispute management and credit management, together with the support in projects and process standardisation initiatives.
The pursue of excellence in all deliverables and being recognized as a highly trusted partner by stakeholders are the pillars for the team's success, ensuring a stable and flawless business platform to adidas Europe.
Key Responsibilities: Ensure a timely collection of receivables by working closely with the customer and internal stakeholders and solve any causes of non-payment.Ensure that all payments received are allocated accurately and timely without any errors.Follow-up in case of discrepancies and ensure they are handled within a reasonable time frame.Manage customer relationships, which includes problem resolution and root cause analysis.Assess and review the credit risk on the customer on a regular basis to mitigate risk for adidas according to credit policy.Perform review, analysis and proposal of release on credit block deliveries.Track disputes, forward to the right department for their solution and follow-up until their closing.Identify improvement opportunities and support their implementation.Ensure desktop procedures are updated in line with standards and policies.Key Relationships: Cash ApplicationCustomer Primary DataAccount and Sales OperationsMarket FinanceKnowledge, Skills and Abilities: Good Finance AcumenExperience with SAP and ExcelExperience in a Shared Service environment or similarAbility to read, write and communicate in English and Spanish in a business environment settingAbility to pay close attention to detailHigh degree of customer orientationGood problem-solving and analytical skillsSelf-motivated and self-directed individualCurious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obviousRequisite Education and Experience / Minimum Qualifications: University degree in Accounting, Business Administration or similar field2+ years of relevant work experience in accounting / corporate finance areaBroad and deep theoretical understanding of job functionadidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
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