adidas Global Business Services in Porto delivers high-quality services for Account and Sales Operations and Invoice to Cash, Accounts Payable, Retail Accounting, e-commerce Accounting, and other Finance processes and HR Services for adidas companies located in Europe and the Americas. You'll be part of an Account and Sales Operations (ASO) team, responsible for supporting the business to achieve sales and market strategy objectives. You will ensure a reliable, adequate, and competitive B2B customer service level for all assigned wholesale customers of the channel.KEY RESPONSIBILITIESSupport communication with customers via all relevant communication channels (e-mail, tickets, phone) providing information related to orders and articles and compiling various order-related analyses at the request of customers or sales.Perform Orderbook management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.Work in close cooperation with internal and external departments when dealing with the following topics: backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns, claims, and complaints.Monitor credit-blocked orders and coordinate credit limit increases (credit requests) with Finance and Sales.Stand in for and support colleagues working in the team and other groups within Account Operations.KNOWLEDGE SKILLS AND ABILITIESUniversity degree or equivalent experience.Ideally 2-3 years of relevant experience in B2B/Wholesale support.Business fluency in English and Polish, combined with great external stakeholder communication.Solid knowledge of Excel - VLOOKUP's and Pivot Tables.Ideally, knowledge in SAP and Assist (Salesforce).Candidates must be located in Portugal and already eligible to take on full employment. Only applications with an English CV will be considered.AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES, OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.COURAGE: Speak up when you see an opportunity; step up when you see a need.OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.INNOVATION: Elevate to win. Be curious, test, and learn new and better ways of doing things.TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
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