Adidas Shared Services in Porto delivers high-quality services for Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting and other Finance processes as well as HR Services for adidas companies located in Europe and Americas. You'll be part of a team of Account and Sales Operations (ASO), responsible for supporting the business to achieve sales and market strategy objectives. Ensure a reliable, adequate and competitive B2B customer service level for all assigned wholesale customers of the channel. KEY RESPONSIBILITIES Support communication with customers via all relevant communication channels and providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or sales; Working in close cooperation with internal and external departments when dealing with the following topics: backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, returns and complaints; Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales; Connect with customers via phone and email to strengthen business relationships; KNOWLEDGE SKILLS AND ABILITIES University degree or equivalent experience; Ideally 2 to 3 years ofrelevant experience in B2B/Wholesale support; Business fluency in English and great external stakeholder communication; Ideally, knowledge in SAP FI and Assist (Salesforce) and Excel - VLookUps and Pivot Tables; Please apply with yourEnglish CV. AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR. COURAGE: Speak up when you see an opportunity; step up when you see a need. OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through. INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things. TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset. INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards. RESPECT: Value all players. Display empathy, be inclusive and show dignity to all. adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer. #J-18808-Ljbffr
