Spare Parts Administrator

Joining Spare Parts Administration team, you will accompany our international customers in order to answer efficiently their spare parts needs. In that goal, you will execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow related activities, always working towards customer satisfaction.
Your Mission
Parts Administration Caucasus region / Central & Eastern Europe and CIS (Commonwealth Independent States)

Understand precisely clients needs and propose adapted offer
Ensure that any unidentified spare parts need is taken into account by the relevant department
Update ERP according to process
Prepare spare parts offers
Collaborating with Project Managers, establish parts lists per equipment
Execute and follow-up administrative and logistics operations necessary to ensure parts shipping
When needed, follow delegated actions (invoice, export documentation, recovery...)
Handle customer non-conformities with the help of the relevant departments - Participate in the continuous improvement of the service
Ensure the replacement of other Spare Parts Administrators during their absences.
May be called upon to fill in or provide support in case of overload on the Retrofit and other Services processes.

Your Profile

Customer Relationship Management
Logistics management
Sales administration Services
Machine knowledge
Office automation
English and Russian
Customer orientation
Organization
Problem solving
Teamwork skills
Results-oriented
Communication

Contract Type
Permanent
Country
PORTUGAL
Location
Santa Maria da Feira

#J-18808-Ljbffr