Spanish-Speaking Supervisor For A Beauty Care Brand In Porto

On behalf of our client, we are seeking a dedicatedSpanish-speaking Supervisor(with at least 6 months of previous leadership experience) in this position to join their team in overseeing a project for a leading global beauty company with over 110 years of expertise in understanding and fulfilling the diverse desires and aspirations of consumers worldwide.
Key Responsibilities:
1. Customer Engagement: Oversee and manage interactions with customers through various channels, including live chat, phone, emails, web forms, and social media platforms.
2. Issue Resolution: Ensure the team handles consumer requests efficiently, providing accurate information, resolving complaints, and delivering exceptional customer service solutions.
3. Expert Advice: Guide the team in offering professional, accurate, and timely product and beauty advice to customers, enhancing their experience and satisfaction.
4. Team Leadership: Lead and motivate the customer service team, ensuring high performance, adherence to company standards, and a strong focus on customer satisfaction.
5. Reporting and Analysis: Monitor team performance, compile reports, and analyze customer interactions to improve service delivery and operational efficiency.
Qualifications:
Language Proficiency: Native-level fluency in Spanish and a strong command of English (B2 level).At leats 6 months of previous experience as a Team Leader in a contact centre environmentCommunication Skills: Excellent verbal and written communication skills, with the ability to empathize and engage effectively with customers.Customer-Centric Approach: Strong orientation towards customer satisfaction, with outstanding problem-solving skills and the ability to work collaboratively within a team.Technical Proficiency: Competent IT skills, including the ability to efficiently use reporting tools and manage customer interaction platforms.Availability: Willingness to work onsite at our client's offices in Porto, with the flexibility to work in shifts.In possession of EU member state passport or of a valid Portuguese Residence Permit
Working Hours: 40 hours per week (8 hours per day with an additional hour for lunch), with shifts available Monday to Sunday from 08:00 to 20:00.
If you are passionate about beauty, have a proven track record in customer service, and possess strong leadership skills, apply today to join a team committed to delivering outstanding consumer experiences.
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