About the Company We are a leading company in the energy sector, providing comprehensive support to our customers.
Our mission is to ensure customer satisfaction through efficient and personalized service, handling inquiries related to various energy products and services.
Your Profile Language Skills: Flawless communication skills, both written and oral in Spanish (C2 or C1) and proficient in English (B2).
Customer Orientation: Strong desire to help and serve customers, with excellent interpersonal skills.
Technical Skills: Ability to work in an information-sensitive environment with high accuracy and attention to detail.
Experience: Previous experience in customer support or a related field is preferred.
Adaptability: Ability to work in a fast-paced, constantly changing environment.
Team Player: Ability to work well in a team and maintain a professional attitude.
Your Responsibilities Customer Service: Provide professional, efficient, and personalized service to customers by phone and email.
Query Management: Collect, screen, and follow up on customer requests, updating information and sending reports.
Problem Solving: Identify opportunities to improve the customer experience proactively and autonomously, while working closely with your team.
Communication: Utilize excellent communication skills to enhance each customer interaction, making the most of every opportunity to "shine."
Benefits Comprehensive Training: Intensive training on products, services, and customer management.
Competitive Salary: Attractive salary package with additional allowances.
Health Insurance: Private health insurance from the first day of the employment contract.
Relocation Support: Assistance with relocation, including accommodation.
Professional Development: Opportunities for career growth and development within the company.
Additional Information Working Hours: 40 hours per week on a rotational shift pattern, Monday to Sunday, 24/7.
Holidays: Portuguese public holidays apply, with compensatory days for working on holidays.
Holiday and Christmas Bonuses: Equal to your base salary, paid as a monthly percentage on top of your base salary.
Accommodation: Option to live in company-rented apartments, fully equipped and furnished, for the first 14 months.
Apply Now Seize this fantastic opportunity to join our team in Lisbon and make an impact in the world of customer service.
We look forward to welcoming you!