Position: Spanish-Speaking Customer Service Representative (Onsite) Location: Lisbon, Portugal (Onsite Only) Industry: Website Technical Solutions Employment Type: Full-Time (Rotating Shifts) Salary and Benefits: Competitive salary Full health and life insurance coverage from the first day Meal allowance Transportation allowance Company-provided equipment (Laptop, tools, and software) Opportunities for career advancement and professional development Work Details: Location: Lisbon, Portugal (Onsite) Working Hours: 24/7 rotating shifts (including night shifts), Monday through Sunday Days Off: 2 rotating days off per week Shift Pattern: Morning, afternoon, and night shifts on a rotating schedule Language Requirements: Spanish: Required minimum proficiency level of C2 English: Intermediate proficiency (B2 or higher preferred) Job Overview: We are seeking a motivated and customer-oriented Spanish-speaking representative to join our team in Lisbon, Portugal.
This is a fantastic opportunity in the website technical solutions industry, where you will be responsible for offering technical support to Spanish-speaking clients.
As an onsite representative, you will resolve issues related to website services, providing exceptional customer service and contributing to the company's rapid growth.
This role offers ample chances for career development and growth within the company.
In your role as a Spanish-speaking customer service representative, you will provide top-tier technical assistance to clients facing website-related challenges.
You will guide customers through troubleshooting processes, ensure their satisfaction, and provide both reactive and proactive support in a dynamic and fast-paced work environment.
Prior experience in customer service or technical support is helpful but not required, as comprehensive training and resources will be provided.
You will be responsible for maintaining a high level of professionalism and ensuring each customer interaction is handled efficiently.
You will also have access to internal training programs and the opportunity for performance-based promotions, allowing you to grow your career within the company.
Primary Responsibilities: Deliver excellent customer service to Spanish-speaking clients via phone, email, and live chat, addressing technical issues related to websites.
Troubleshoot and resolve technical problems, including website errors and performance issues, providing clear explanations of solutions.
Guide customers through various website features and account settings, ensuring they can fully utilize the platform.
Address customer inquiries promptly, providing solutions that align with company guidelines.
Maintain customer satisfaction by offering quick and effective solutions while adhering to professional standards.
Document and track customer interactions accurately in the CRM system for follow-up and quality control.
Escalate complex technical issues to relevant internal teams for prompt resolution.
Offer feedback on ways to improve services based on customer interactions.
Ensure the security and confidentiality of customer data by complying with company policies.
Participate in ongoing training to improve technical knowledge and customer service skills.
Perform under pressure during peak times and weekends, maintaining high service levels.
Required Skills and Qualifications: Spanish fluency (C2 level minimum required) Intermediate English proficiency (B2 level or higher preferred) Previous experience in customer service or technical support is advantageous but not essential Strong communication skills, both written and verbal Enthusiasm for technology and the ability to quickly learn new systems Strong problem-solving and troubleshooting abilities Ability to multitask and work in a fast-paced environment Excellent organizational skills and attention to detail Ability to remain focused and efficient with repetitive tasks Comfortable working night shifts and weekends as part of a rotating schedule A customer-centric attitude with the ability to empathize with clients' concerns EU ID required for employment in Portugal Additional Benefits: Health and Life Insurance: Comprehensive coverage from day one Meal Allowance: Daily allowance to cover meals Transport Allowance: Monthly allowance to assist with transportation costs Career Development: Continuous professional growth opportunities within the company Company-Provided Equipment: All necessary tools and equipment, including a laptop and software Work Environment: A collaborative team focused on open communication and shared learning