.Title : Player Support Advocate Location: Remote | Working From Home in UK, Philippines, Brazil, Poland, Romania, or Portugal Familiarisation/Training: Fully Paid Candidates with a strong passion for games, customer service, technical support, languages, linguistics, translation, localization, Player Support, QA, LQA, or those wanting to gain entry into a fascinating and growing industry, are invited to apply! Overview: As one of our Player Support Advocates, you will be an ambassador for our brand and your role will be to provide world-class support to gamers and loyal customers. You should be passionate about customer service, confidently calm, technically minded, and have a pro-active and positive "can do" attitude. Your goal will be to make the customer journey seamless and positive while working with a global operation across multiple languages. What you'll be doing: Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism. Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality. Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault finding analysis and offering appropriate solutions that resolve the customers issue. You will communicate effectively while working within a dynamic team structure with individual and shared team objectives. Maintaining a world class, dedicated service focused on exceptional responses and outstanding quality. Working with your colleagues across the wider global customer community to identify any trends in customer queries. Although you may be working anywhere in the World, all candidates will generally work UK hours and shift patterns. What we're looking for: Fluency in the language you are applying for & English, particularly reading & writing. Excellent attention to detail, strong communication skills, and knowledge of Computers. Self-motivated, proactive with the ability to work productively and collaboratively within a multilingual team. A logical, methodical approach with good analytical and problem-solving skills. Excellent observation and attention to detail skills with patience, perseverance, and good concentration. Experience in playing consoles and or PC gaming advantageous. Be comfortable discussing technical faults/issues relating to game consoles/PCs. Experience of someone IT literate, with a tech-savvy mind, or coming from a Customer Service, Technical IT /PC support background is advantageous. Our Advocates must be able to multitask, be comfortable taking multiple chats, emails, and calls per hour, ensuring an amazing-accurate service is provided 100% of the time. All candidates should possess a desire to help, support, and provide the best customer experience possible
