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Spanish Customer Advisor - Porto, Portugal Spanish Customer Advisor - Porto, Portugal Are you Spanish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy city of Porto?
So we have the perfect opportunity for you! Your future project: join our Spanish Customer Support team.
As a customer service representative in this project, your daily responsibilities will include:
Provide customer support (B2B), processing of inquiries regarding the product catalog (luxury products) within the specified, defined guidelines/goalsProviding information on the delivery status of ordersEntering and accepting orders (mail, Excel, SAP)Processing complaintsMaintaining the accuracy and security of customer information in the databaseForwarding non-standardized problem cases to other functionariesDocumenting any queries in the systemResearching information and resolving issues using available resources To succeed in the role, you will need to have:
Native level of SpanishAdvanced level of English (at least C1) High level of verbal and written communication skillsMotivated, empathetic and enthusiastic personalityHigh level of counselling skillsStrong team-orientation and high service orientationVery good skills and experience in the area of business customer service (desirable)SAP knowledge is an advantagePro-activity, as well as the ability to organise and plan oneselfAbility to prioritise and make decisionsStress resistance, flexibility and resilienceQuick comprehension and the ability to implement newly learnt skills quicklyMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Porto, Portugal (OnSite work)Competitive wagesCompelling Rewards Program (Our customer service agents regularly see commission payments of 250€ per month, but have already reached 3000€ in commission payments)Paid professional trainingPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceGo further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today! Watch this video to get a sneak peak of the job in action Job Segment: ERP, SAP, Database, Technology, Customer Service
Provider
Description
Enabled
SAP as service provider
"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data center
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
Provider
Description
Enabled
Google Analytics 4
A web analytics service that tracks and reports website traffic.
An analytics tool that allows us to measure and optimize Facebook ads, build targeted audiences and remarket to our website users.
Google AdSense
Tracks when someone clicks on our ad and identifies them when they visit our website and complete an action, such as a form submission or sign-up.
LinkedIn Insight
Provides demographic insights about our website users. Supports optimization of campaigns and retargeting of our website users.
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