Lisboa, Portugal, PT
Come and work with us. We are looking for a talented and accomplished Spanish and Portuguese Team Manager to be responsible for supervising an assigned team to meet or exceed client/corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.
Our client is a global leader in beauty and cosmetics, known for its innovative products and commitment to sustainability.
As a Team Manager in this project, your daily responsibilities will include:
Communicate effectively and regularly with the working group, articulating different types of information (operational/management/etc)
Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
Work as a team, actively collaborating in the development of the advisors' activities
Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
Undertake formal monthly/quarterly performance reviews
Provide clear direction and guidance to ensure consistent achievement of key performance metrics
Accurate and timely communication of any client issues to Operations Manager
Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities
To succeed in the role, you will need to have:
Native or proficient level of Spanish (C2) + intermediate level of Portuguese (B2) OR Native or proficient level of Portuguese (C2) + intermediate level of Spanish (B2)
Intermediate level of English (Preferable)
Minimum of 6 months of call center experience preferably as Team Manager or product specialist
Evidence of effective interpersonal, coaching, and leadership skills
Excellent telephone, keyboard, verbal and written communication skills
Good numeric and verbal reasoning skills
Effective time management
Ability to organize and prioritize, set priorities and multi-task
Availability to do the Training and Nesting on site (Lisbon). After that period, work at home with some periodic meetings onsite
Schedule Monday to Friday from 9:00 until 18:00
Knowledge/abilities
People-oriented
An element of gravitas
Experience with policy work
Early adopter of technology
Dependable, reliable, and able to perform duties with minimum supervision
Ability to interact positively with staff at all levels
Education and experience
Bachelor's degree or directly related work experience
Previous relevant experience as Team Manager
Benefits. Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Watch this video to get a sneak peak of the job in action
#J-18808-Ljbffr
