Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.What we are looking for...This role will be based in our office in Porto, Portugal. We are looking for experienced software developers who are committed to delivering valuable applications and services to customers. You will ensure the software meets the agreed acceptance criteria and the team's definition of done.From design, development, testing, deploying and maintaining up-to-date applications and services, you enable the company to deliver mission-critical communications solutions for customers.The ideal candidate will be highly analytical with a strong background in C# and will have ideally worked with algorithms and schedulers previously.Location...This role is based in our office in Porto, Portugal.This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy.Key Responsibilities within this role...DevelopmentWrite code in appropriate languages, principally C#.Design the architecture of new application components and achieve internal sign off for development specifications where required.Work within an Agile team to develop applications to meet product/customer requirements.Thoroughly test new features or developments to make sure they perform the desired task correctly in all cases.Work with Quality Assurance teams/processes to validate builds ready for launch.Maintenance & improvementProblem solve and fix bugs as discovered/reported.Perform ongoing maintenance or upgrade of the platform as required, following internal change procedures at all times.Share ideas and work on projects for improving applications, process or the wider platform.Review projects/deployments and learn lessons to improve future performance.Design and pilot prototype applications where required.Stay up to date with software development trends and technological advancements. Learn and test new technologies, frameworks and languages as relevant.About you...Bachelor's Degree in a STEM, Computer Science or related subject.Good experience of developing commercial projects/applications in C#.Good experience in SQL and using relational databases such as Microsoft SQL Server.Experience in source control, in particular Git.Experience working within an Agile environment, in particular Scrum, and applying supporting practices.Can demonstrate Right to Work in Portugal or hold a valid work VISA if applicable.Good understanding of English language.In addition, any experience in the following would be beneficial:Knowledge and experience working to OWASP ASVS or equivalent application security standards.Experience of .NET 5 or 6.Experience in developing containerizing applications with Docker and using orchestration such as Kubernetes.Experience in NoSQL databases such as ElasticSearch.Experience in using test tools such as xUnit, Jest, Cypress, Selenium Web Driver, SoapUI or Burp Suite.Required skillsTypeScript, HTML, CSSAbout the Company...Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany, and Japan, and our award-winning proprietary cloud services now power some of the largest organizations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm, we enable businesses, customers, and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability, or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.
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