We are excited to announce an opportunity for a detail-oriented Social Media Moderator who possesses fluency in German (C1) and a strong command of English (B2).
In this role, you will play a crucial part in maintaining the integrity and quality of online content, ensuring that it aligns with both community standards and legal regulations.
We are looking for individuals who are meticulous in their work and passionate about creating a safe and enjoyable online environment for users.
Ideal Candidate Profile: The right candidate will exhibit a strong combination of skills and attributes that are essential for success in this role: - Computer Proficiency: You should have robust computer navigation skills and solid PC knowledge, which will allow you to utilize various software and tools efficiently.
- Communication Skills: Exceptional written and verbal communication abilities are crucial, as you will need to articulate decisions and concerns clearly to both customers and team members.
- Attention to Detail: A dependable nature coupled with a keen attention to detail is vital, as you will be responsible for reviewing and moderating a variety of content.
- Multitasking Abilities: The role requires proficiency in multi-tasking, including managing multiple projects at once while remaining adaptable to rapid changes in priorities within a fast-paced environment.
- Positive Attitude: Tolerance for repetitive tasks is important, as is the ability to maintain a positive demeanor in customer contact situations.
Your approach can significantly impact customer satisfaction.
- Team and Independent Work: The position demands flexibility; you must be comfortable working independently as well as collaboratively as part of a team to achieve shared objectives.
- Flexibility: A willingness to work a flexible schedule will be necessary to accommodate the rotating shifts required for this role.
- Educational Background: An Associate degree in a related field is preferred, along with 6 months to one year of relevant experience.
However, we encourage candidates with a genuine passion for content moderation to apply, even if their background doesn't precisely align.
- Customer Service Orientation: A strong customer service orientation is imperative, as you will frequently interact with customers and help ensure their concerns are addressed effectively.
Key Responsibilities: In this role, your day-to-day responsibilities will include, but are not limited to: - Content Review: You will review online videos, content submissions, complaints, and legal notices from customers related to decisions made about copyright issues.
This involves critical thinking and analyzing material for compliance with established guidelines.
- Content Updates: Updating content on a popular social media platform will be a significant task, ensuring that all content reflects current standards and practices.
- Auditing Submissions: Conduct audits of submissions intended for social media uploads to ensure compliance with client guidelines and community standards.
This quality assurance is vital for maintaining content integrity.
- KPI Monitoring: Delivering high-quality service to our customers is paramount.
You will be responsible for ensuring that your work meets contractual Key Performance Indicators (KPIs).
- Client Knowledge Maintenance: It is important to maintain a broad and thorough understanding of client products and services, as you'll need this knowledge to make informed moderation decisions.
- Accuracy Adherence: You must adhere strictly to the accuracy guidelines established by our clients, ensuring that all content decisions are well-founded and compliant with legal standards.
- Data Protection: Ensuring the protection of customer data and adhering to compliance processes will be part of your role, helping to maintain the trust and safety of our platform.
Workplace: This is an on-site role, where you will be working directly at the Porto Office Park.
Collaborating with fellow team members and engaging with the content you moderate in person will enhance communication and team dynamics, contributing to a vibrant workplace culture.
If you are passionate about content moderation and are looking to be part of a team that values precision, integrity, and customer satisfaction, we encourage you to apply.
