Are you passionate about ensuring a safe and enriching online experience for users worldwide? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have a great opportunity to start your career as Social Media Content Moderator in one of Europe's most vibrant cities - Lisbon.
Tasks Reviewing various types of content (videos, images, text, and audio) in accordance with policies. Classifying the typology of content (videos, images, text, and audio) based on established processes and policies. Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals. Ensuring user and brand safety through effective content moderation practices. Disclaimer: Please be aware that these tasks involve extensive exposure to sensitive content, including vulgar content, violence, pornography, and fake news. Requirements A native-level proficiency in German and a minimum B2 level of English A valid Portuguese work permit (required) Living in or willing to relocate to Lisbon for an international career and life experience Keeping up-to-date with social media trends and practices Resilience to sensitive content, demonstrating emotional maturity and professional detachment Motivation and commitment to perform the assigned tasks effectively Excitement about intercultural communication and embracing the expatriate lifestyle Benefits Type of contract: Unfixed term contract, 30 days probation period Working hours: full time (40h/week) Monday- Sunday 8:00-20:00 Salary conditions: 1,450 € gross/month + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month Health insurance after 6 months Paid professional training Employee discounts Fun and engaging company-wide initiatives Excellent work culture For international candidates:
Reimbursement of your initial flight expenses after 3 months Up to 400 € for accommodation/ months for first 4 months Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
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