.Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary To manage and sustain a portfolio of Business Banking - Enterprise customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk assessments and managing consistency and quality of operational service within own portfolio. Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary To manage and sustain a portfolio of Business Banking - Enterprise customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk assessments and managing consistency and quality of operational service within own portfolio.The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.Job Description Main accountabilities and approximate time split Accountability: Sales and Service: - 70% Time split%: 70/30% Conduct annual review of customers' borrowing facilities (and interim review if customer circumstances (risk profile) dictate). Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets as per current PD template. Consult customer owners/managers on financial/credit issues and general business practice/ideas. Determine the key messages, e.G., agreed service standards, and negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers. Deal with, and find resolutions for, customer complaints. Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively
