.LocationLisbon, London, RemoteTeamCustomer ExperienceApply now! Let's face it: out-of-pocket expenses suck. Manual expense spreadsheets are old-school. No one wants to wait until payday to be reimbursed for something they bought for work, and finance teams have better things to do than spend hours tapping away on Excel. At Pleo, we're on a mission to change this. We're here to make spend management surprisingly effective and empowering – for finance teams and employees.We, at Pleo, are looking for a hands-on, customer experience professional to join our UKI SMB Customer Success Team to work closely with our growing and high potential customers, also known as 'Sleeping Giants'.Positivity, determination, a growth mindset, a strong sense for detail, and a strong sense of teamwork and sharing are critical to your success here. You are constantly putting the team first, going out of your way to help your customers, and leading from the front, showing the way forward in every interaction.What we need from youYou have a growth mindset that always looks for the positive, while your energy is contagious to your colleagues and customers around you.You truly enjoy helping others move and improve. You love helping your customers scale and grow.You love goals and objectives. You don't always need to be given tasks – you create your own tasks while chasing your targets, and it motivates you to reach them.You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you.You are the person who always wants to improve - everything. It can always be optimised, and done just a little bit better - every time.Self-improvement and self-awareness are critical to being open-minded to change and constructive feedback.You are empathetic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathetic way and touch people's emotions.Ideally, you have basic finance/accounting knowledge and/or experience from working with tool integrations.Fluency in English (which is also our company language).Your responsibilities will beThis is an Adoption/Nurture phase role only. As a default, this role does not involve pre-sales, onboarding or implementation, as we have skilful colleagues doing that.Driving feature adoption, increasing spend, reducing churn for our 'sleeping giants' customers (small-medium customers with high potential).Build a moat around your highest financial revenue driving customers. Make sure no one leaves. UKI is by far our biggest market. Competition is fierce, so we have to retain what we onboard. It starts with retention and building a good relationship with your main stakeholders at the companies, and then we grow our collaboration with our clients from there.Acting like a leader. Not by title but by behaviour. Always leading from the front