Small Appliance Support Consultant -Italian Speaker-2000 Welcome Bonus!

Cross Border Talents is recruiting for a client a Small Appliance Support Consultant for the Italian Market onsite in Lisbon.Position: Customer Support Representative-Small Appliance projectLocation: Oriente, LisbonContract Type: Onsite - 1 year contractStarting Date: 24 July 2024Shifts:Monday to Saturday (including bank holidays)08:00 AM 06:00 PM (8 hours per day in rotational shifts)Days Off: Sunday and 1 rotational day
Compensation and Benefits:Welcome Bonus: 2000€Salary: 900 per month (paid over 14 months)Performance Bonus: 100 per month (paid over 12 months)Compensation Bonus: 100 per month (paid over 12 months-Daily Allowance: ? 7.23 per dayTransportation Allowance: 20 per monthHealthcare: Free from day 1 (fully covered after 6 months)
Relocation package for people abroad:Reimbursement of Airfare: ? Up to 400 in Economy class on the 6th month of the contractHousing: Apartment room with a rent of 280 for 12 months (discounted directly from the payslip)
Requirements:Italian (C2)+ English (B2)Experience in Customer Support (preferable)Ability to work on site in Oriente, LisbonHigh School Diploma (mandatory)EU citizenship or Portuguese residence card/permit (mandatory)Availability to work in shifts (mandatory)
Job Responsibilities:Offer first-class tech support to clients after sales for various domestic appliance brands.Provide customer tech support via phone and email, serving as the client's first point of contact.Conduct initial diagnostics of client problems using 60 available processes.For more complex issues, escalate to the appropriate department.Continuously work on improving client satisfaction by being proactive during diagnostics, such as using YouTube tutorials for additional support.Communicate with customers by email or phone to provide product information, follow up on orders, handle minor repairs, and address complaints.Use three different software programs during the support process. Cross-selling skills are a plus.Are you excited about this opportunity? If interested, send your CVand we will contact you if you are suitable for the job.
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