Slovenian Customer Service

Agents handle inbound and outbound calls, chats, and emails, coming in through webform, social media messaging, and product & service view platforms.
They perform both customer service and technical support for JTI products. The account is relatively new and in a growing phase. This means that processes, channels, and forms of support are not definite, and especially processes change frequently. Case logging can be complex due to 2 CRM systems that are not aligned yet.
All agents are cross-skilled, and queues are divided into 3 groups according to priority and skill level. In order of difficulty, from difficult to simple:
Group support - quotes, sales, and service - very detail-oriented
Special handling - media-related requests and manual refund requests
Requirements:
Fluent Slovakian
Fluent English
Relocation Package: Flight ticket provided (within UE), taxi from airport, 2 weeks hotel accommodation (breakfast included).
Please email your CV for an immediate telephone interview: ******

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