Slovak Speaking Trust And Safety Investigator - Lisbon

Detalhes da Vaga

Slovak Speaking Trust and Safety Investigator - Lisbon Lisbon, Portugal - Office based   Our client is recruiting Slovak speakers for this Trust and Safety Investigator role.
Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment).
Alternatively if no accommodation is required gross salary can be €1295 per month instead.
Key Responsibilities: Case Review & Assessment: Evaluate escalated cases to identify potential policy violations or safety concerns.
Customer Interaction: Respond to customer inquiries through various channels, including phone, helpdesk, and live chat.
Address inquiries and concerns effectively, especially critical safety cases, while demonstrating empathy.
Outbound Communication: Conduct outbound calls to gather evidence related to complaints from both drivers and customers.
Customer Service Excellence: Provide exceptional service to both riders and drivers by resolving their issues within time limits.
Offer appropriate solutions and alternatives and follow up to ensure resolution.
Client Services Expertise: Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.
Decision-Making: Make informed decisions based on thorough analysis and established policies.
Confidentiality & Security: Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.
Requirements C2 Slovak and b2 English, candidates must also have work permission for Portugal ie an EU passport or a Portuguese residence card.
Willingness to work shifts and weekends is essential and good general computer skills * Please note relocation to Lisbon is Mandatory and b2 English is required


Salário Nominal: A acordar

Fonte: Talent_Dynamic-Ppc

Função de trabalho:

Requisitos

Compliance Services Associate - Vat

Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transfor...


Sovos Compliance - Lisboa

Publicado 8 days ago

Assistant Sommelier (M/F)

Sobre a Função No Locke de Santa Joana, sabemos que cada detalhe contribui para uma experiência gastronómica inesquecível. O nosso Assistant Sommelier será f...


Phiture - Lisboa

Publicado 7 days ago

Spannende Karrierechance Als Legal Operations Specialist Im Backoffice Für Eine Führende Video-[...]

Darum geht's:In deiner Rolle als Legal Operations Specialist sorgst du für die Einhaltung gesetzlicher Standards und Richtlinien auf einer der weltweit führe...


Job Traveler - Lisboa

Publicado 7 days ago

Advogado/A Júnior - Algés

A Securitas Direct é uma multinacional de origem Sueca, especializada na venda e monitorização de Alarmes para residências e pequenos negócios, com forte pre...


Verisure - Lisboa

Publicado 23 days ago

Built at: 2024-11-24T00:20:39.917Z