Job Description – Site Reliability Engineer - Lisbon
About Hiscox:
At Hiscox we care about our people. We hire the best people for the work, and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We embrace hybrid-working practices, balancing the ability to work remotely with the culture and energy we experience when we are face-to-face in our offices. Our focus on collaboration and cross-functional working is supported with virtual tools that minimise physical travel, hot-desking neighbourhoods that create a physical sense of community and Team Charters that our teams co-create to set out how they'll work together. This modern way of working has contributed to impressive employee engagement scores across Hiscox and means we're delivering even better solutions for our Hiscox Colleagues. As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but.
Site Reliability Engineer - About us:
HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk, we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries, we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth. In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.
The Team:
The London Market tech team is a modern, agile technology department seeking to work as closely as possible with our colleagues across the company to deliver true business value in an agile fashion. We are a group of engineers (software, data, quality), data scientists and agile practitioners. We organise ourselves into chapters according to these professional disciplines. You would be joining our quality engineering chapter.
The Role:
The primary focus for this role is to be a key and influential member of our London Market Infrastructure & DevOps Chapter with a focus on Site Reliability Engineering and offer dedicated support to our various Innovation squads as we create solutions to add value to the business.
Key Responsibilities:
Work with LM innovation squads helping to ensure our infrastructure in the Cloud is properly managed, secure and cost effective.
Perform a traditional SRE role – with the goal of automating all things infrastructure – ensuring it is wholly scripted and deployed as part of an automated DevOps CI/CD pipeline with little or no human interaction – making good use of existing tools like Azure DevOps, Puppet, Docker, YAML and Terraform.
Ensure our production and dev/test environments are secure, performant, scalable, consistent (through scripting) and monitored accordingly.
Ensure our cloud environments are secure and safe – setting up and making sure Private and Public subnets are appropriately and cost effectively secured.
Support squad engineers with the design and architecture of the overall solution – ensuring infrastructure is a key part of the overall consideration.
Actively participate in incident management, problem resolution and root cause analysis scenarios.
Work alongside engineers – pairing and collaborating as necessary. Working in an Agile manner and within sprints – focused on specific cloud solutions.
Help engineers to also grow their knowledge of SRE techniques – especially around Container and Terraform usage / state management.
Work closely with the other LM Infrastructure & DevOps chapter members to agree on best practices around how we use our cloud subscriptions.
Knowledge sharing and collaborating with the wider Hiscox SRE and Cloud Infrastructure team members.
Ensure we tear down PoC/Spike resources when no longer required to keep on top of spend.
Ensure we have a pathway to multi-cloud tenancy – with a view to always securely use the best cloud provider for the solution.
Person Specification:
Experience of working as an engineer, working on solutions in the cloud in Azure.
Previous experience of application support and operations.
A strong interest and awareness of all cloud providers and their services.
Creative, proactive, logical and innovative – you do not accept the status quo.
Highly results driven, with the energy and determination to succeed in a very fast paced environment.
Exposure to the full project life cycle, from inception to user acceptance testing and live running and operations.
Demonstrate good decision making, evaluating the implication of various options.
Works well in cross-functional groups with peers, subordinates and seniors.
It would be advantageous if you have:
In-depth knowledge of the Insurance Market with Lloyd's market experience particularly useful.
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