Company DescriptionMystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!Job DescriptionAs a Shorex Land Experience Coordinator, you will actively engage in coordinating and enhancing all shore excursion activities for our guests. Your primary responsibility will be to ensure seamless experiences for guests during their onshore adventures. Additionally, you will play a crucial role in guiding guests, providing instructions, and prioritizing their safety during various activities. Moreover, you will communicate with guests, offering information about tours and destinations, and assisting at the front desk as needed. Your role will also involve assisting with presentations, public speaking recaps, and other Shorex activities. One important task will be assisting with Shorex activities and entertainment activities onboard.QualificationsPrevious experience in a similar role or demonstrated experience in the tourism industry.Excellent communication skills to interact effectively with guests.Small-Vessel Proficiency Certificate (RYA Powerboat Level 2 or equivalent).Proficiency in driving zodiacs.STCW Basic Safety Training Certificate.Strong organizational skills to manage front desk duties and concierge services.Ability to work in a dynamic environment and adapt to changing circumstances.ResponsibilitiesCommunicate with guests and offer information about tours and destinations.Assist with front desk reception duties, including providing activities information to guests, and booking taxis, among others.Assist with Shorex activities: presentations, recaps, and other activities.Collect pictures of shore excursion activities.Bus dispatch and provide directions to guests ashore.Escort guests on tours.Assist with on-board entertainment (set-ups, sound and lighting in auditoriums, lounges, and other areas).Assist the Cruise Director with onboard office duties (e.g., daily program and TV information).Guide guests and provide instructions for water sports activities.Ensure the safety of guests during all water-based activities.Drive zodiacs with guests or as a zodiac safety driver.RequisitesStrong customer service skills and ability to handle guest inquiries and concerns.Previous experience in shore excursion coordination, tourism, or related field preferred.Proficiency in Computer and Microsoft PowerPoint skills.Fluency in multiple languages is a plus. English is mandatory.Public speaking.Additional InformationCommunication & CoordinationReport to the Shorex Manager and Cruise Director.Mindset and ValuesBe well groomed and of professional personality and focused on delivering 100% Satisfaction.Adhere to schedules, always setting good standards as a member of the shoreside team.Be willing to travel to various Atlas Ocean Voyages vessels.Guidelines and RegulationsImplement Standard Operating Procedures & STAR Service Standards within the department.The company reserves the right to change/extend this job description if necessary, at any point in time during her/his employment.
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