.Company Description Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members. Job Description General Responsibilities To recommend and sell tour activities to Guests and making the most of their shore side experience and to offer suggestions and recommendations to all Guests regarding all our ports of call. To escort and participate on tours as needed to ensure the tour operates to the Guest's and Mystic Cruise's standards. Manage the Shore Excursion Team and the daily Tour Office operation, ensuring that the desk is manned at all times when the office is open. To answer any Guests questions regarding tours, ports or individual private requests in a courteous and professional manner. Conduct regular Shore Excursions Presentations to the guests with PowerPoint to stimulate sales. To provide Guests with the most updated information with regards to tours (such as, but not limited to changes, cancellations etc.) in the form of a letter or a flyer and to distribute it accordingly in a timely manner. To send out Tour Order Forms to all In-Transit Guests prior to the beginning of the upcoming cruise, along with a letter containing information on the turn-around port. Check and be responsible for any material distributed to the guests from the Shore Excursion Department. Ensure the Booking forms and any relative material is printed and supplied to the Housekeeping department for embarkation delivery into the cabins as well as additional materials needed during each voyage. To liaise with relevant Department Heads about the number of Guests participating on tours. To attend when possible any functions/social events onboard to increase guest interaction and help with onboard ratings. Must be able to cross-train the Assistant Shore Excursions Manager for vacation cover or for promotion to the Expedition class ships. Prepare the disembarkation groups and send out the luggage tags with letters for each cruise as required. Other responsibilities, as assigned, but not limited to the above. Operational Responsibilities Ensure that every bus or tour group is escorted and that the onboard team is organizing the escorting duties as required for each port of call. Follow proper communication procedures as outlined in the Hotel Operations Manual to ensure proper communication channels are followed at all times. To ensure that any Maintenance issues in work areas are reported in a timely manner. To adhere to all Company Policies and Procedures, Manuals and Directives. Maintain all records and upcoming voyages in MXP as needed. To be responsible for the daily dispatching of tours and coaches in each port of call
