Full-time
Company Description Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.
Job Description Responsible for the efficient management and productivity of the retail shop onboard;
Ensure that the highest quality of service is provided in the Shop;
Greet guests in the shop and assist them professionally;
Control shop inventory;
Open, operate and/or close store as scheduled;
Prepare sales reports;
Participate in providing new hire training and ongoing training to ensure all staff are familiar with store procedures;
Ensure that the Shop, display areas, and store rooms are securely locked when staff is not present and at the end of the business day;
Display all merchandise to their full potential in the Shop and promote sales accordingly;
Understand and perform all procedures necessary to meet or exceed sales;
Supervise the loading and offloading of stores in any designated port and secure all merchandise located in the shop or various store rooms;
Ensure that all Work Registration Forms are completed correctly and handed in to the Chief Purser in a timely manner;
Submit work orders when deficiencies are noted or when maintenance is required and follow up on the work orders in a timely manner;
Ensure that store rooms and lockers are kept clean, neat, and tidy according to Safety Rules and Regulations at all times;
Assist in gangway duties and luggage handling;
Ensure Health and Safety policy is adhered to;
Complete a Work Registration Form correctly every week and submit to the Chief Purser in a timely manner;
Adhere to all Company Policies and Procedures, Manuals, and Directives;
Other responsibilities, as assigned by the Provision Master, but not limited to the above.
Qualifications Minimum of two (2) years' experience in a retail store or one (1) year experience onboard a cruise ship in a similar position;
Extensive knowledge of store merchandising operations and presentation techniques;
Fluent in written and spoken English;
Advanced German skills required; any additional foreign language skills are a plus;
Excellent interpersonal and public communication skills;
Very good administrative skills (proficient in Microsoft Office); knowledge in MXP / POS is a plus;
Basic accounting skills;
Excellent organizational skills;
Ability to remain calm under pressure;
Service-minded with an outgoing, charming, and friendly personality.
Additional Information Process customer sales, damages, exchanges, credits, refunds, etc.;
Conduct all accounting and record-keeping activities related to the Shop operation on board, including handling of cash, balancing shop sales, counting, receiving and pricing merchandise, documenting the offloading or transferring of merchandise from the Gift shops;
Ensure that all transactions done in the Shops are correct;
Monitor and control the onboard revenue of the Shop Department;
Ensure that Company property is maintained properly and treated with respect at all times.
Safety Responsibilities Ensure proper storage of all items in designated storage areas;
Ensure the proper use of Personal Protective Equipment in the Provision work areas is implemented at all times;
Be familiar with Ship's Emergency plans;
Be familiar with Safe Working Practices.
Emergency Duties Follow instructions on Safety Card;
Participate in Guest/Crew Lifeboat Drills as per instructions;
Other safety responsibilities, as assigned, but not limited to the above.
Team Communication and Meetings Attend meetings with Chief Purser and Hotel Manager on a regular basis.
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