.Full-time Company Description Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members. Job Description Responsible for the efficient management and productivity of the retail shop onboard; Ensure that the highestquality of service is provided in the Shop; Greet guests in the shop and assist them professionally; Control shop inventory; Open, operate and/or close store as scheduled; Prepare sales reports; Participate in providing new hire training and ongoing training to ensure all staff are familiar with store procedures; Ensure that the Shop, display areas and store rooms are securely locked when staff is not present and at the end of the business day. Merchandise may not be left unattended at any time in the receiving areas; Display all images to their full potential in the Shop and promote sales accordingly; Understand and perform all procedures necessary to meet or exceed sales goals; Supervise the loading and offloading of stores in any designated port and secure all merchandise located in the shop or various store rooms; Ensure that all Work Registration Forms are completed correctly and handed in to the Chief Purser in a timely manner; Submit work orders whendeficiencies are noted or when maintenance is required and follow up on the work orders in a timely manner; Ensure that store roomsand lockers are kept clean, neat and tidy according to Safety Rules and Regulations at all times; Assist in gangway duties and luggage handling; Ensure adherence to Health and Safety policies; Complete a Work Registration Form correctly every week and submit to the Chief Purser in a timely manner; Adhere to all Company Policies and Procedures, Manuals and Directives; Other responsibilities as assigned by the Provision Master, but not limited to the above. Qualifications Minimum of two (2) years' experience in a retail store or one (1) year experience onboard a cruise ship in a similar position; Extensive knowledge of store merchandising operations and presentation techniques; Fluent in written and spoken English; Advanced German skills required; any additional foreign language skills are a plus; Excellent interpersonaland public communication skills; Very good administrative skills (proficient in Microsoft Office); knowledge in MXP / POS is a plus; Basic accounting skills; Excellent organizational skills; Ability to remain calm under pressure; Service-minded with an outgoing, charming and friendly personality. Additional Information Process customer sales, damages, exchanges, credits, refunds, etc
