Role: ServiceNow Developer with French
Purpose: The ServiceNow Developer is primarily responsible for the development and administration of the client's IT Service Management environment. They create complex system configurations, develop custom features and enhancements, and perform complex report and database query development based on customer requirements.
Responsibilities:
Form & Field dictionary management - for example, new field addition or modification of existing fields.
Form/view layout changes, related list addition/modifications.
Add/modify ACL (considering future scope).
Validation of ACL for troubleshooting.
Create/update SLA definitions, schedules, and respective workflows.
Creation or modification of the advanced transform map scripts to ensure smooth data transfer into ServiceNow.
Advanced Import sets scripts.
Create/modify Service Catalog and workflows.
Create applications/modules and manage their visibility.
Manage application and forms linking & visibility.
Build new workflows and customize Out of Box workflows for various applications including Service catalogue/fulfilment request, change management, problem management, and service level agreements, including custom IT/non-IT applications.
Manage and develop various client-side objects like Client scripts, UI policies, UI actions, UI scripts, email scripts, server-side objects like Business rules, Script includes, Workflow scripts, Schedule, notifications, dashboards, and reports.
Perform advanced debugging to resolve issues related to scripts.
Custom application development and enhancement.
Role Pre-Requisites: The candidate should have 1-2 years of hands-on experience in development in ITSM tools including ServiceNow. Expertise in application development, Software Development Life Cycle (SDLC)/SCRUM, Agile, and an in-depth understanding of Cloud stack, specifically ServiceNow. Client-side programming/front-end development will be an added advantage.
Skills:
Technical Skills: JavaScript, HTML, CSS, GLIDE SCRIPTING, XHTML, Workflow and UI development, OOPS, and Database Concepts, ServiceNow ITSM Application and Service Portal Concepts.
Certifications: ServiceNow Application Developer, ITIL Foundation.
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