We are seeking a passionate and experienced ServiceNow Consultant to join our OneIT team at Körber. As a key player in our ServiceNow Greenfield implementation, you will lead its ongoing evolution, driving the platform as part of Körber's Enterprise Service Management (ESM) strategy. In this role, you will provide internal advice, support, and development expertise to ensure the success of existing and new ServiceNow projects, focusing on the ITSM, HRSD, and CSM areas. Additionally, you will play a key role in driving demand management and the product vision from an internal customer perspective, ensuring the ServiceNow platform continues to align with Körber's business objectives.Responsibilities:Platform Evolution: Contribute to the evolution of Körber's recently deployed ServiceNow Greenfield implementation, aligning its roadmap and priorities with OneIT's Enterprise Service Management strategy to expand platform capabilities.Internal Consultancy: Collaborate with IT, HR, and Customer Service to understand and address business needs, serving as the internal expert to maximize ServiceNow's potential.Demand Management & Vision: Drive the development for ServiceNow products in ITSM, HRSD or CSM, ensuring projects align with internal customer priorities.Agile Development: Be part of Agile teams with clear directives, leading the change management process to ensure smooth transitions and adoption across the organization.Release & Continuous Improvement: Work with Release Management for seamless deployments, continually optimizing platform performance and user experience.Change Management & Adoption: Lead change initiatives, promoting platform value through training and support to drive broad adoption and alignment with Körber's goals.Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field.Proven experience as a ServiceNow consultant or similar role, with a focus on large-scale implementations and enterprise-wide strategy.Expertise in ServiceNow ITSM, HRSD or CSM modules, particularly in areas like Incident Management, Change Management, and Customer Service.Solid understanding of demand management principles and product lifecycle from a customer-focused perspective.Strong knowledge of ITIL framework, IT service management principles, and Agile methodologies.Required Personal and Social Competencies:Passion for ServiceNow and its evolving capabilities in a global enterprise environment.Strong problem-solving skills, process orientation, and multicultural experience.A collaborative mindset that thrives on teamwork and shared success.A proactive, forward-thinking approach to continuous improvement and optimization.Join our team and be part of a multinational company where you can make a significant impact on our enterprise service management landscape. Apply now and let your passion for process optimization, ServiceNow expertise, and product ownership drive the success of Körber's ITSM and HRSM initiatives.
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