We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job Description ServiceNow Consultant will be responsible for working across applications and services within Unit4 ServiceNow platform to develop new functionalities and innovative solutions to address product owner and project stakeholder requirements.
The consultant will work closely with the Platform team, process owners, Enterprise Architecture, and IT Security to produce technical designs and development to address requirements in the most effective and secure manner. The Consultant will be required to consider the current business needs and architecture of the environment while reviewing future enhancement roadmaps and by assessing core platform and/or application changes driven by version upgrades.
Primary Job Responsibilities
Designs, develops, configures, and customizes (when appropriate) ServiceNow applications and services to deliver new functionality and capabilities
Works with business process owners in shaping/refining the requirements that aligns with overall strategy and product roadmap
Assists with second level incident resolution, problem root cause analysis, and post change validation
Provides on-call support when critical production issues occur
Assists the platform team in estimating release level of effort
Follows and improves architecture, design, technical documentation, and coding standards
Participates in and works with platform team to ensure proper quality assurance is completed related to unit, system integration, regression, and user acceptance testing
Responsible for reviewing, validating, and remediating all version and patch upgrades associated with assigned application and services
Develops with an eye towards automation
Designs, develops, and configures workflows, flows, forms, scripts, ACL's, data transformation, policies, rules, scheduled jobs, and all other underlying logic using Agile methodologies
Gain knowledge of any development work completed by external implementation partners prior their implementation
Qualifications Required Skills & Experience:
Knowledge
Strong technical foundation and knowledge of the ServiceNow platform and architecture
Knowledge of Agile and Scrum development approaches
Ability to learn and adapt to new technologies related directly or indirectly to the ServiceNow platform
Development skills in scripting, business rules, data imports, ACL's, data policies, UI policies, data import and transformation, logging, error remediation, data encryption, flow designer (including Integration Hub spokes), notifications, SLA's, metrics, database views, assessments, forms, workflow, and language translations
Knowledge of database design schemas and data modeling including ServiceNow's Common Service Data Model (CSDM)
Strong business acumen
Experience
7+ years of relevant experience or equivalent combination of education and work experience
Certified ServiceNow Developer or Implementer in CSM / HRSD
ITIL Foundations Certification recommended
Strong understanding of the ServiceNow Application Suite. Experience with Customer Service Management, HRSD and scoped applications
Strong interpersonal/relationship management skills
Ability to execute and prioritize a number of tasks simultaneously
Outstanding communication skills, both oral and written [English]
Additional Information Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We're a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.
Grow with us At Unit4, we offer:
a culture built on trust - giving you the freedom and autonomy to be successful,
balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being,
talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry,
a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet,
a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4
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