Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
Xylem is looking for an Assistant Service Manager to be responsible for coordinating service and contract activities for Xylem products. The Technician will be responsible for establishing and maintaining an exceptional brand relationship with our customers by acting as a trusted adviser and resource during workshop repairs and all on-site activities. Must be passionate about providing legendary customer service and compliance with all established Environmental, Safety & Health policies and procedures.
Essential Duties/Principal Responsibilities:
Service skills and repair situation management.
Review specifications, design and scope of supply of the assigned projects.
Workshop management (i.e. repairs, quotations, tenders, testing, training, warranty transition, service and aftermarket contracts).
Identify service requirements and manage workshop and site resources to complete the activities on time. On-site management of other suppliers or Xylem resources as needed.
Conduct TotalCare equipment condition audits to establish service opportunities and potential actions to lessen Customer equipment downtime.
Work with the Customer to understand equipment issues, troubleshoot and diagnose root-cause problems, and arrange necessary parts and service to resolve issues.
Customer communications (identify needs, reply to requests, complaints, observations, explore opportunities to expand Xylem footprint, etc.).
Report generation (i.e. activity reports, budgeted hours, project documentation).
Follow and comply with all Environmental Safety & Health (ESH) policies.
Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Bachelor of Science in Electrical / Electromechanics Engineering (BSE E) degree, or equivalent.
Knowledge and autonomy in electrical and mechanical installations.
Training and repair service experience.
Experience with electrical equipment for low & medium voltage power distribution panel, conduit and cable trays, grounding and three phase network configuration, harmonics and distortion.
Desired: Water Treatment experience and Communication (Protocol) knowledge.
Fluent in Portuguese.
High Level of English.
LOCATION:
Portugal Forte da Casa
TRAVEL REQUIRED:
>70% travel required within Iberia.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
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