Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Braga, Portugal (On-Site), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role As a Customer Service Representative, you will:
Respond to customer requests via multiple channels, updating CRM systems with relevant information.Build strong customer relationships by handling inquiries with speed and professionalism.Promote customer retention and loyalty by supporting successful inquiry outcomes.Maintain professional, empathetic relationships with all customers.Collaborate effectively with team members and management.Provide feedback on emerging issues and identify improvement areas proactively.Concentrix is a great match if you: Have a high level of Spanish (written and oral) and a good level of English (B2).Have 1 year of experience in technical roles or automotive customer service.Are passionate about automotive topics and skilled in digital tech.Are able to understand the policies, procedures, and warranties and you are familiar with market geography.Are empowered to make independent decisions with strong documentation skills.Are skilled in resolving issues and providing solutions.If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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