Service Representative (Hungarian-speaking) - VolkswagenExperience the power of a game-changing career Are you looking for what's next?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative for Volkswagen in Portugal (Remote), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role Respond to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.
Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.Collaborate with colleagues to enhance the overall customer experience.Stay updated on Volkswagen Group's latest offerings, policies, and services to provide customers with accurate and timely information.Exhibit warmth and enthusiasm in every customer interaction.Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.Your qualifications High level of Hungarian (C1 written and oral) and a good level of English (B2).1 year of experience in a call center or customer service role, preferably in the automotive industry.Passionate about automotive topics and skilled in digital tech.Strong attention to detail and organizational skills.Excellent problem-solving skills and a creative, solution-oriented mindset.Passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.What's in it for you Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction.Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).Competitive salary and performance bonus.Full Work from Home position based in Portugal.Bring-a-friend (referral) bonus opportunities.Fully paid training on the company and the project you'll be working on.Career development programs, specialized courses, and language classes.If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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