Service Representative (European Portuguese-speaking) - Technical ProjectExperience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Technical Service Representative in Oeiras - Taguspark, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What you will do in this role As a Technical Service Representative, you will:
Handle Air Conditioner contacts by phoneVOC Management (manage complaints)Drive NPSPropose maintenance and warranty extension for particular AC productsControl requests for specific AC products and be able to do a simple proposal to analyze the product.Manage the installations coming through the Online Store channel.Concentrix is a great match if you:
Have a high level of European Portuguese (written and oral)Have a relevant experience as an Air Conditioning technician or assistant AC technician (is a plus)Have proficient PC skillsHave excellent communication skills (ability to communicate technical issues in non-technical terms)Have the ability to operate in high-pressure situationsIf you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusLocation in Oeiras - Taguspark, PortugalModern facilities in our client's premisesBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesExperience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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