Service Representative (European Portuguese-speaking) - Technical ProjectExperience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Technical Service Representative in Oeiras - Taguspark, Portugal (On-Site) you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role As a Technical Service Representative, you will:
Handle Air Conditioner contacts by phoneManage complaints (VOC Management)Drive NPSPropose maintenance and warranty extension for particular AC productsControl requests for specific AC products and provide simple proposals to analyze the productManage installations coming through the Online Store channelConcentrix is a great match if you:
Have a high level of European Portuguese (written and oral)Have relevant experience as an Air Conditioning technician or assistant AC technician (is a plus)Have proficient PC skillsHave excellent communication skills (ability to communicate technical issues in non-technical terms)Have the ability to operate in high-pressure situationsWhat's in it for you In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusLocation in Oeiras - Taguspark, PortugalModern facilities in our client's premisesBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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