Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.GBS Digital Solutions offer innovative technology solutions and customer-oriented digitalization services and co-develop digital solutions to solve our customers' business challenges, leveraging our modern technology layer and partner ecosystem. We consult them with our holistic, 360° digital advisory service, encompassing the data-driven discovery of digitalization potential along their business processes.Want to know more about GBS? Check out here!Are you ready to be part of the change and help us make real what matters?Your mission will be…Oversee service delivery, take accountability, and report performance (Service Levels, KPIs, and Costs) of each individual IT service.Building strong partnership relationships with our providers, IT business partners, and our business stakeholders.Drive continuous improvement initiatives to enhance the efficiency, reliability, and scalability of SAP services and operations.Escalate performance-related issues and customer complaints to service owners and proactively discuss with the associate providers our customer demands.Maintain comprehensive documentation of service and operations processes, including configurations, procedures, and incident resolution workflows.Generate regular performance reports, dashboards, and service metrics to communicate key insights and trends to stakeholders.Provide accurate and regular performance and consumption reports to the management periodically and upon request.We are looking for someone with…Bachelor's or master's degree in computer science or related Engineering field or equivalent practical experience.Eagerness to learn new technologies.Excellent oral and written skills in English; German is a plus.Minimum 2 years of experience in a similar role.Database handling experience (SQL) is a plus.Experience in dealing with third-party provided services.Good communication and networking skills in an intercultural environment and across all management levels.In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.Project Management experience is a plus.Ability to manage and prioritize tasks efficiently.Solid resource planning and problem-solving skills.Relevant certifications in IT service management (e.g., ITIL, Scrum Master, Agile methodologies) are a plus.What you can expect from us…A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. Health insurance, access to our on-site medical center, plus the chance to join sports groups.In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support for your studies.What makes us proud as an employer:Top Companies to work in Portugal 2023 (by LinkedIn)World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)Most attractive company to work in 2023 - 6th place (ranking of Universum)Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)Please attach your CV in English.#Siemens #PeopleAtSiemens #GBSpartnerofchoiceSiemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!
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