Service Manager

SERVICE MANAGER (HYBRID)Portuguese company hires for remote/hybrid work.CANDIDATES MUST LIVE IN LISBON OR PORTO/PORTUGALFLUENT PORTUGUESE AND ENGLISH (C1)SEND CV IN ENGLISHDescriptionService Manager / Service Management. The role will require the full involvement in all aspects of Project Delivery acting as a facilitator and using the resources available. Strong Service Management, Commercial and 3rd Party Management skills.Daily TasksMonitoring and follow-up of end customer services/projects; Identifying the need forupdates, migrations and upgrades; Working closely with external/internal teams and service providers; Managing communication with the end customer; Preparing RCA and incidents reports; Promoting process improvements.Requirements+5 years of experience; Degree in IT or similar;Experience as a Service Manager; Knowledge of Data Centersolutions (plus); ITIL V4 certification (plus); Knowledge and experiencewith ITSM; Proficiency in English;Proficiency using tools such as Confluence and JIRA; Excellent communication skills.Must have skills: experience as a Service Manager; Top 5 Skills: resilience, good teamwork and communication skills, knowledge of ITSM, experience as a Service Manager; Profile: B1/B2; Type of project: Service Manager of Data Center solutions; Additional notes: available to Hybrid model (70% remote) based in Porto or Lisbon (mandatory).English level: C1Additional NotesL1: Industrial Operations; L2: Facilities Engineering; #J-18808-Ljbffr