Service Manager

SERVICE MANAGER (HYBRID) Portuguese company hires for remote/hybrid work. CANDIDATES MUST LIVE IN LISBON OR PORTO/PORTUGAL FLUENT PORTUGUESE AND ENGLISH (C1) SEND CV IN ENGLISH. Description: The role will require full involvement in all aspects of Project Delivery acting as a facilitator and using the resources available. Strong Service Management, Commercial, and 3rd Party Management skills are essential. Daily tasks: Monitoring and follow-up of end customer services/projects; Identifying the need for updates, migrations, and upgrades; Working closely with external/internal teams and service providers; Managing communication with the end customer; Preparing RCA and incident reports; Promoting process improvements. Requirements: +5 years of experience; Degree in IT or similar; Experience as a Service Manager; Knowledge of Data Center solutions (plus); ITIL V4 certification (plus); Knowledge and experience with ITSM; Proficiency in English; Proficiency using tools such as Confluence and JIRA; Excellent communicationskills. Must have skills: experience as a Service Manager. Top 5 Skills: resilience, good teamwork and communication skills, knowledge of ITSM, experience as a Service Manager. Profile: B1/B2; Type of project: Service Manager of Data Center solutions; Additional notes: available for Hybrid model (70% remote) based in Porto or Lisbon (mandatory). English level: C1. #J-18808-Ljbffr