Service Manager

SERVICE MANAGER (HYBRID)
Portuguese company hires for remote/hybrid work.
CANDIDATES MUST LIVE IN LISBON OR PORTO/PORTUGAL
FLUENT PORTUGUESE AND ENGLISH (C1)
SEND CV IN ENGLISH
Description
Service Manager / Service Management. The role will require the full involvement in all aspects of Project Delivery acting as a facilitator and using the resources available. Strong Service Management, Commercial and 3rd Party Management skills.
Daily Tasks
Monitoring and follow-up of end customer services/projects;
Identifying the need for updates, migrations and upgrades;
Working closely with external/internal teams and service providers;
Managing communication with the end customer;
Preparing RCA and incidents reports;
Promoting process improvements.
Requirements
+5 years of experience;
Degree in IT or similar;
Experience as a Service Manager;
Knowledge of Data Center solutions (plus);
ITIL V4 certification (plus);
Knowledge and experience with ITSM;
Proficiency in English;
Proficiency using tools such as Confluence and JIRA;
Excellent communication skills.
Must have skills: experience as a Service Manager;
Top 5 Skills: resilience, good teamwork and communication skills, knowledge of ITSM, experience as a Service Manager;
Profile: B1/B2;
Type of project: Service Manager of Data Center solutions;
Additional notes: available to Hybrid model (70% remote) based in Porto or Lisbon (mandatory).
English level: C1
Additional Notes
L1: Industrial Operations;
L2: Facilities Engineering;

#J-18808-Ljbffr