Service Manager

SERVICE MANAGER (HYBRID)Portuguese company hires for remote/hybrid work.CANDIDATES MUST LIVE IN LISBON OR PORTO/PORTUGAL.FLUENT PORTUGUESE AND ENGLISH (C1).SEND CV IN ENGLISH.DescriptionService Manager / Service Management. The role will require the full involvement in all aspects of Project Delivery acting as a facilitator and using the resources available. Strong Service Management, Commercial and 3rd Party Management skills are necessary.Daily TasksMonitoring and follow-up of end customer services/projects;Identifying the need for updates, migrations, and upgrades;Working closely with external/internal teams and service providers;Managing communication with the end customer;Preparing RCA and incidents reports;Promoting process improvements.Requirements+5 years of experience;Degree in IT or similar;Experience as a Service Manager;Knowledge of Data Center solutions (plus);ITIL V4 certification (plus);Knowledge and experience with ITSM;Proficiency in English;Proficiency using tools such as Confluence and JIRA;Excellent communication skills.Must have skills: experience as a Service Manager;Top 5 Skills: resilience, good teamwork and communication skills, knowledge of ITSM, experience as a Service Manager;Profile: B1/B2;Type of project: Service Manager of Data Center solutions;Additional notes: available to Hybrid model (70% remote) based in Porto or Lisbon (mandatory).English level: C1.Additional NotesL1: Industrial Operations;L2: Facilities Engineering;Grade: B1.
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