What is the job about?
The Service Engineer is responsible for the execution of the repair and maintenance work as agreed with the customer. Tasked with ensuring customer satisfaction within the assigned market (Algarve), the Service Engineer is technically accountable and works to address customer requests with efficiency and professionalism.
Your main responsibilities: Disassemble, inspect, trouble-shoot, repair and replace components, reassemble pumps, pump systems and accessories during field service operations.Advise the customer about potential deficiencies within the overall system, proactively identifying and proposing effective solutions to prevent issues.Conduct a thorough risk assessment for every task, prioritizing Safety, Health, and Environmental considerations.Rigorously report on Safety, Health, and Environment-related concerns, maintaining a commitment to workplace safety.Prepare comprehensive and timely service reports, encompassing warranty claims, FAS working hours, and other relevant details.Register the identified product quality issues in the appropriate systems.Execute the agreed maintenance services and adhere to Service Level Agreements (SLA) for service agreements.Provide feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations).Master the use of service tools and equipment.Continue learning and development, ensuring optimal efficiency in service operations.Your background:
We imagine that you have: Technical education knowledge of electrical/mechanical engineering.At least 2 years of work experience in the industry or a comparable environment.Experience with pump technology.SAP experience preferred.Showcase a hands-on approach to service, combining technical knowledge with practical application.Demonstrate a commitment to delivering results, consistently meeting customer expectations.What's in it for you? If you'll be working from your home office, we'll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues.Annual bonuses, health insurance, parental support, internal well-being consultants and programmes.Access to the modern Grundfos Academy to pursue further both personal and professional development.Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".
Job DetailsApplication deadline:
Workplace: Remote Position
Job Location: Paco de Arcos, Lisboa, Portugal
Contract Type: Full-Time
Employment Type: Regular
About GrundfosGrundfos is one of the world's leading water technology companies with more than 19,000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive teamWe believe that the key to a work environment where employees thrive and grow is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process, we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.
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