What is Accenture Technology?
Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client's most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
Service Desk
We are looking for passionate, curious and driven team players who are ready to ignite ideas, push boundaries and drive innovation. At Accenture you'll work on innovative projects and develop your career, collaborating with the best teams in the world. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.
Currently we are searching for Service Desk candidates with the following responsibilities:
Serve as the first point of contact for customers seeking technical assistance via phone, chat, e-mail, or in person.
Diagnose, research and resolve tier 1 technical hardware and software issues.
Effectively advise and assist customers on appropriate action.
Provide accurate information on IT products and services.
Direct unresolved issues to the next level of support personnel.
Identify and escalate situations requiring urgent attention.
Maintain the highest possible level of customer service.
Work with L2 resolvers and internal stakeholders to ensure accurate, effective training content.
Other duties as assigned.
Qualifications / Skills
Advanced level of Portuguese, English + Spanish (minimum B2 level)
Able to work shift of 8 hours in 24x7
1 year of helpdesk work experience (highly valued).
Strong customer support skills
Excellent written and verbal communication skills
Problem-solving ability to diagnose and resolve basic technical issues.
Demonstrates eagerness to learn and flexible with the ability to multi-task.
Possess attention to detail and follow-through.
Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
High level of professionalism and ability to maintain confidentiality.
#J-18808-Ljbffr