What is Accenture Technology? Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client's most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
Currently we are searching for Service Desk candidates with the following responsibilities:
Serve as the first point of contact for customers seeking technical assistance via phone, chat, e-mail, or in person.Diagnose, research and resolve tier 1 technical hardware and software issues.Effectively advise and assist customers on appropriate action.Provide accurate information on IT products and services.Direct unresolved issues to the next level of support personnel.Identify and escalate situations requiring urgent attention.Maintain the highest possible level of customer service.Work with L2 resolvers and internal stakeholders to ensure accurate, effective training content.Other duties as assigned.Qualifications / Skills Advanced level of Portuguese, English + Spanish (minimum B2 level)Able to work shift of 8 hours in 24x71 year of helpdesk work experience (highly valued).Strong customer support skillsExcellent written and verbal communication skillsProblem-solving ability to diagnose and resolve basic technical issues.Demonstrates eagerness to learn and flexible with the ability to multi-task.Possess attention to detail and follow-through.Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.High level of professionalism and ability to maintain confidentiality.
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