Service Delivery Manager (m/f) – Hybrid (Lisbon) Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting professionals with the following profile:
What do you need to have: Hard Skills:
The mission of the Service Delivery Manager is to ensure a high quality of services for worldwide entities.
He/She is the single point of contact for the local IT team concerning solutions provided and infrastructure topics.
He/She coordinates incidents and demands management for our scope of solutions.
Experience of working in an Agile Scrum team or similar.
Experience of capturing requirements (user stories) and documenting in detail in Jira (or equivalent).
Experience in management of ticketing solutions (ServiceNow will be great).
ITIL skills.
Excellent analytical skills.
Proficient in written and oral English; French is a plus.
Product/service development experience.
If necessary, the candidate needs to be available to travel at least 3 to 4 days a month.
Soft Skills:
Good communication
Team spirit
Proactivity
Time management
What we can offer: Personalized support from your team
Your manager will take into consideration your motivations and suggestions
Victories will be celebrated together
Your HR and Support Teams will always be available to help
Constant feedback on your work
A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc.)
Many gatherings and social events
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