This role is a key part of the Cision Insights team, focused on ensuring the consistent, high-quality delivery of our Insights products and services. The position involves working collaboratively with in-house teams and third-party providers to meet business goals and exceed customer expectations.
Duties and Responsibilities: Vendor Performance Analysis: Evaluate vendor deliveries to ensure alignment with Cision client requirements.
Issue Escalation: Work closely with managers and internal teams to address and resolve any challenges, ensuring customer needs are consistently met.
Data Management: Record data accurately and create detailed reports for internal and external use.
Vendor Collaboration: Lead and manage weekly meetings with vendors to maintain quality and address performance.
Process Optimization: Identify opportunities for innovation and improvement in processes and services delivered.
Automation Oversight: Collaborate with Product and Engineering teams to support and oversee the automation of key processes.
Essential Skills and Experience: Education: Degree in Information Technology, Management, or a related field (preferred but not mandatory).
Languages: Fluency in both Portuguese and English is essential.
Experience: At least 2 years of experience working independently and meeting deadlines.
Technical Skills:
Proficiency in Excel is required.
Experience with Power BI and working with vendors is a plus.
Data Enthusiast: A strong interest in working with data.
Soft Skills: Strong communication skills, a structured approach to work, and a high sense of responsibility.
What You Will Get: Meal allowance
Pension Plan
Health Insurance
Life Insurance
Employee Assistance Program
Cision Global Charitable Giving Program
Headspace Wellbeing App
#J-18808-Ljbffr