This role is a key part of the Cision Insights team, focused on ensuring the consistent, high-quality delivery of our Insights products and services. The position involves working collaboratively with in-house teams and third-party providers to meet business goals and exceed customer expectations.
Duties and Responsibilities:Vendor Performance Analysis: Evaluate vendor deliveries to ensure alignment with Cision client requirements.Issue Escalation: Work closely with managers and internal teams to address and resolve any challenges, ensuring customer needs are consistently met.Data Management: Record data accurately and create detailed reports for internal and external use.Vendor Collaboration: Lead and manage weekly meetings with vendors to maintain quality and address performance.Process Optimization: Identify opportunities for innovation and improvement in processes and services delivered.Automation Oversight: Collaborate with Product and Engineering teams to support and oversee the automation of key processes.Essential Skills and Experience:Education: Degree in Information Technology, Management, or a related field (preferred but not mandatory).Languages: Fluency in both Portuguese and English is essential.Experience: At least 2 years of experience working independently and meeting deadlines.Technical Skills:Proficiency in Excel is required.Experience with Power BI and working with vendors is a plus.Data Enthusiast: A strong interest in working with data.Soft Skills: Strong communication skills, a structured approach to work, and a high sense of responsibility.What You Will Get:Meal allowancePension PlanHealth InsuranceLife InsuranceEmployee Assistance ProgramCision Global Charitable Giving ProgramHeadspace Wellbeing App
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