In this project you'll contact with the European stock market area. Despite its development center being located in Porto and all administrative support in Lisbon, you will be part of a multicultural team that is spread across several European cities.
We are seeking a Service Delivery Manager to join our team in Porto (hybrid model).
Key activities: Manage vulnerabilities reports on a weekly basis, providing specific views depending on requests;Identify any vulnerabilities gaps according to the risks defined by Security teams and lead proactively some remediation plans with the technical teams;Manage the vulnerabilities actions plan, providing a specific view on KPI, ETA and progress;Answer questions and execute operational tasks related to compliance requirements following the defined ETAs;Define, create and provide the reports and dashboard with SLAs delivered on all the Infrastructure scope (Infra, Security, EUS) to the companies / activities;Prepare regular and ad-hoc reports on progress, financial status, risks and issues;Create/Update/Support reports and dashboards with their SLAs for all the Infrastructure scope (DB, System, Network, Security, EUS);Support those presentations on a monthly basis if required.Required skills: Background in IT domain mandatory;Infrastructure (Linux, Windows, AWS) and vulnerabilities;Experience on delivery/reporting in a challenged and multi-projects environment;Strong interpersonal skills, excellent oral and written skills with the ability to work in client-facing projects;Flexibility and ability to work in environments with changing priorities, Data analysis skills;Proficiency in Excel, PowerBI, PowerPoint, JIRA.We offer: Integration in a dynamic, experienced and friendly team;Technical, behavioral and linguistic training opportunities;
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