David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
David Kennedy Recruitment is working with a leading tech company that is looking to recruit a Service Delivery Coordinator for their Lisbon office.
The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.
Position: Service Delivery Coordinator with French/German Location: onsite in Lisbon, Portugal
Employment type: Permanent
DUTIES AND RESPONSIBILITIES: Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plansCoordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.Relationship ManagementMaintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs?Operational / Performance ManagementManage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warrantedReview Key Performance Indicators (KPIs) and provide action plans, when necessary.In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively.Identify ongoing benefits, opportunities, and innovation for continual service improvementProvide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposesProvide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requestedParticipate in business meetings and general inputs in day-to-day improvements REQUIREMENTS: Minimum Requirements Bachelor's / Masters degree or equivalent in a related fieldPower Point, Excel, Outlook, Word, Microsoft TeamsCompetencies/Skills Communication SkillsExcellent knowledge of German, French and English (C1)Creativity and innovationAdaptability & FlexibilityVision and StrategyDeveloping Others and ThemselvesOrganizational AwarenessConceptual Thinking and Problem SolvingAction ManagementBusiness Planning and Resource ManagementFinancial & Budgeting ManagementService Management Reviews and Performance.Contract review and account management.Manage Customer enablement duties and service level.Reporting and business meeting. BENEFITS: Permanent contractCompetitive salaryPrivate health and life insurance from day one in the companyWorking hours: Monday to FridayOn-site Work ModuleMeal allowance on card/voucher
