Service Delivery Associate - Tax

.Service Delivery Associate - Tax page is loaded Service Delivery Associate - Tax Apply locations Porto time type Full time posted on Posted 30+ Days Ago job requisition id R14987 The purpose of the role is to perform the daily tax operations within the Euronext Securities Shared Services and to contribute to sustainable development of services and applications based on client inputs. Key accountabilities
- Control quality of incoming Tax Reclaims and secure upload of Tax Reclaims to the Danish Tax Authority either manually or via RPA.
- Contribute to secure the tax operations, including the resolution of any instability when it occurs.
- Support local teams in responding to client inquiries regarding the use of tax reclaim services.
- Assist development teams as needed, primarily for conducting tests.
- Contribute to automation and streamlining of internal processes.
- Conduct courses and training as needed. Participate in dialogues with government authorities.
- Contribute to the development of tax services in line with changes and expectations in the market by providing input on improvements, changes and any instability in products and services to the relevant Product Owner and Product Manager.
- Participate in the development of future products and services in assisting development teams as needed, such as writing requirements and conducting tests.
- Secure and support the implementation of new tax products and services so as to ensure high customer satisfaction. Authority:
- Authority to carry out operations and customer assignments in the field of expertise within current procedures and instructions.
- Escalate customer requests and errors that cannot be resolved to relevant Senior Tax Service Delivery Manager, Product Owner, Product Manager or Head of Shared Services or that are not handled according to the relevant SLA.
- Escalate issues that may cause a significant risk to the daily operations or key issues that are not prioritized within the teams to head of Shared Services and the ES-CPH Tax Service Delivery Manager