Region MED > SBU MED Service > Contract Management Portugal
The Customer Service & Contract Management Department is a part of our Service Business Unit in Portugal and is responsible for handling the service contracts in place, as well as servicing all aftermarket customers with services and spare parts for the wind turbines and windfarms.
Responsibilities
The selected person will be responsible for managing some of our customers and contracts in place, and maintain positive customer relationships, with these main functions:
Customer loyalty increase will be your key role within the team. Therefore, it is expected that you develop and maintain relationships with existing customers, leveraging the relationship to ensure revenue growth for the company.
Oversee the contracts signed with our customers, being accountable for each project profitability, ensuring that the growth strategy defined for each of your customers is fulfilled and being responsible to coordinate internally and externally any issue coming from your customers.
Create and identify new business opportunities for the Service Organization.
Analyze the Customers Loyalty Results and suggest service improvements.
Elaborate and provide the customer with the requested quotations for different services and supplies.
Coordinate the answers to contractual/advanced technical questions from Customers involving when necessary other departments (Operations, Technology, Legal, etc.) on the portfolio of wind farms under your responsibility.
Report the profitability and Order Intake of the service contracts, ensuring the Service provided remains within the Sales assumption.
Tenders' support until the signing of the Service Contracts within the frame of the mandate given.
Control of the budget and the P&L, responsible for LD's (incentives; variable price) negotiation.
Control of overdues.
Prepare strategic account reports, records, and track information from customers for internal analysis to prepare negotiation plans.
Qualifications
Master/Bachelor's Degree in Engineering or similar academic background.
Proven commercial/sales management skills and, ideally, a high level of Wind Energy market knowledge.
Highly motivated and proactive, and possess enhanced customer-service skills.
Negotiation skills are also required for the position.
The position will be based in Porto (Portugal).
Experience in technical sales and contracts management in an industrial environment, with experience selling services and products is valuable.
Good understanding of business processes management and improvements.
Desirable knowledge of ERPs (SAP, Salesforce).
Skilled IT user, including Microsoft Office and advanced user of Excel.
Fluent in Portuguese and English, both written and spoken (Spanish desirable).
Good interpersonal cooperation skills and a customer-oriented attitude.
Collaborative attitude.
What we offer
We offer an exciting job in a fast-changing, international environment. You will be working in a fast-growing team which is at the forefront of growth within the wind energy sector. As well as offering an attractive salary and benefits package, we put the emphasis on developing both personal and professional skills. In return, we expect you to work effectively to achieve results.
Additional information
We look forward to receiving your application as soon as possible, as we will be reviewing applications on a rolling basis. To apply for this opportunity please submit your resume in English.
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