.Who We Are: At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse. Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. Senior UX Designer needed to join our team on a contractual basis, here at VML Enterprise Solutions. The opportunity: We have an exciting opportunity for an experienced Senior UX Designer to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting. Reporting into the Lead UX, this role requires someone with excellent ecommerce/online experience, and who has a portfolio to prove it. As Senior UX Designer, you'll be a key part of the team and expected to take the initiative in ensuring the customers' needs and our clients' requirements are fully understood and met by the proposed solution. This is a practical role requiring someone with excellent technical ability who can lead and craft UX project deliverables across all phases of the design process, including running business requirements workshops, research and usability testing, and the creation of design artifacts such as journey maps, wireframes and prototypes. What you'll be doing: Designing and running product definition and UX requirements workshops Scoping and managing a variety of qualitative research Analysing research data to identify and generate meaningful insights and behavioural patterns Using design thinking techniques to identify opportunity areas for new experiences, propositions, products and services Creating design artefacts – e.G., personas, journey maps, storyboards, process flows, information architecture diagrams, wireframes, prototypes, etc. Communicating, defending and building consensus around the desired product strategy and/or suggested design approach Working closely with stakeholders, fellow designers, program managers and developers Collaborating with Account Leads, Head of UX, Head of CX and clients Presenting and communicating your ideas and design rationale both to working groups and C-Suite What we want from you: Significant proven experience, ideally at an agency Compelling portfolio that demonstrates high quality, best in class UX design Breadth of experience in e-commerce or complex journeys