Who We Are:
At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration.
Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.
Senior UX Designer needed to join our team on a contractual basis, here at VML Enterprise Solutions.
The opportunity:
We have an exciting opportunity for an experienced Senior UX Designer to join our rapidly expanding CX team, where you will work alongside Leads in UX, UI and Service Design, Optimisation and Consulting.
Reporting into the Lead UX, this is a role requiring someone with excellent ecommerce/online experience, and who has a portfolio to prove it.
As Senior UX Designer, you'll be a key part of the team and expected to take the initiative in ensuring the customers' needs and our clients' requirements are fully understood and met by the proposed solution. This is a practical role requiring someone with excellent technical ability who can lead and craft UX project deliverables across all phases of the design process, including running business requirements workshops, research and usability testing, and the creation of design artifacts such as journey maps, wireframes and prototypes.
Please bear in mind that this is a contractual position at the Lisbon or Porto offices.
Please send us your CV in English.
What you'll be doing:
Designing and running product definition and UX requirements workshops
Scoping and managing a variety of qualitative research
Analysing research data to identify and generate meaningful insights and behavioural patterns
Using design thinking techniques to identify opportunity areas for new experiences, propositions, products and services, then help bring together the thinking around feasible, and viable solutions
Creating design artefacts – e.g., personas, journey maps, storyboards, process flows, information architecture diagrams, wireframes, prototypes, etc
Communicating, defending and building consensus around the desired product strategy and/or suggested design approach
Working closely with stakeholders, fellow designers, program managers and developers, contributing to the improvement of the design quality and final user experience
Collaborating with Account Leads, Head of UX, Head of CX and clients as a part of the creative process, understanding business drivers and provide UX leadership to clients and internal teams
Presenting and communicating your ideas and design rationale both to working groups and C-Suite
What we want from you:
Significant proven experience, ideally at an agency
Compelling portfolio that demonstrates high quality, best in class UX design
Breadth of experience in e-commerce or complex journeys.
Experience owning the full UX process, including running discovery phases (both internal and external and qualitative research), and solving complex problems using design-thinking methods and techniques
Solid information, interaction and experience design skills
Ability to understand the array of technical constraints, user goals and business requirements that shape current and future developments
Excellent client communication skills
Strong portfolio is a must
What we can offer you:
Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills.
We offer a great benefits package including hybrid working that works for everyone, social events, training opportunities, medical and dental insurance, life assurance, meal cards and much more.
Our personality and behaviours:
Connect Meaningfully
Inspire Creatively
Include Purposefully
Approach Positively
Our brilliant, talented people are what makes VML Enterprise Solutions what we are. That's why we look for people who go beyond and always push our thinking to be better than yesterday.
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