Senior Technician Production Support

The support team provides application support and maintenance of Tier 1 applications on a 24/7 basis,
The team provides 24/7 support from Europe, India and the US.
Main Tasks:
This role will involve functional support of collateral applications.
The activities to be carried out are:
Provide functional support for the applications
Execution of requests from business, development and other support teams
Prioritize, track and resolve incidents/requests using the Service Now application.
Analyze change requirements, test changes and coordinate releases
Keep the collective team knowledge base up to date.
Batch Monitoring and troubleshooting
Site Handover/follow the Sun
Ad-Hoc Reporting
Application Queries
Automatic reporting
User Access issues
Mailbox Management
Static data changes
User training
Alerting based incidents / setup
Qualifications Technical Skills:
SQL Server /Oracle and Sybase
ServiceNow/ticketing tools
GENEOS/monitoring tools
Understanding of Linux/Unix and Windows Server
Language Skills:
Soft Skills:
Ability to manage priorities, incidents and problems.
Good communication skills and teamworking.

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