Senior Technical Writer - Api

Responsibilities: Organize, write, and maintain customer-facing developer content for Five9 APIs.Influence API specification design and standards used by developers.Manage revisions to existing API documentation and create documentation for new APIs or new use cases.Manage all aspects of API documentation projects from estimation to delivery.Participate as needed in creating and maintaining high-quality user and administrator documentation for Five9 products.Learn and use the Five9 software of assigned products.Ensure that deliverables conform to the company style. Requirements: Extensive portfolio of superior writing examples that you are prepared to discuss.Proven experience in documenting REST APIs, influencing API design, and writing code examples to validate API documentation.Familiarity with API documentation tools such as Swagger/OpenAPI, Postman, or similar.5+ years of experience documenting, testing, and developing API documentation.Proven technical, writing, and oral communication expertise.Strong problem-solving and analytical skills.Proven expertise in working with authoring tools such as MadCap Flare or Adobe Robohelp.Experience with Agile project management and source control tools, such as Jira and GitLab.Experience with contact center technology, hosted software products, and VoIP are a plus.Bachelor's degree or equivalent. Benefits: Five9 SharesBonus Scheme10% Flex BenefitsMeal AllowanceMedical InsuranceLife Insurance25 day Annual Leave + Public Holidays #LI-RS1 #LI-Hybrid Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. View our privacy policy, including our privacy notice to California residents here: . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.